| 000 | 01052nam a22002177a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20221005121648.0 | ||
| 008 | 221005b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0870946595 | ||
| 040 |
_aEAM _bespañol _cEAM |
||
| 082 | 0 | 4 |
_223 _a658.812 Al341s |
| 090 | _a10678 | ||
| 100 | 1 |
_aAlbrecht Karl, Ron Zemke _92895 |
|
| 245 | 1 |
_aService America ! _bdoing business in the new economy _cKarl Albrecht , Ron Zemke |
|
| 260 | _aU.S.A. | ||
| 300 |
_a203 páginas _c21cm. |
||
| 500 | _aIncluye índice temático | ||
| 505 | _aThe service imperative -- What we can learn about service from Scandinavia -- The triangle of service -- The customer: King or Pearsant -- Finding the service strategy -- Building the service system -- The service people -- Dull moments and shining moments -- Quality and productivity the measurement and action imperatives -- Profiles in service:where service is an obsessions -- How to teach an elephant to dance -- service tomorrow:What can we expect . | ||
| 650 | 0 |
_92893 _acalidad en el servicio |
|
| 942 |
_2ddc _cBK |
||
| 999 | _d10678 | ||