000 00769nam a2200193Ia 4500
001 4161
008 5222371995 -us 7512223322eng12
020 _a0-8442-3318-8
040 _cEAM
050 _a658.8 C951
100 _aCross Richard., Smith Janet
245 _aCUSTOMER BONDING 5 STEPS TO LASTING CUSTOMER LOYALTY
245 _c RICHARD CROSS., JANET SMITH
260 _aEstados Unidos de América
260 _b NTC
260 _c1995
505 _aContents/ 1. The Information Core trascending the Din. What has changed?/ 2. Information is at the core the battle for conceptual supremacy/ 3. The customer bonding system/ 4. Awareness bonding. What is awareness bonding?/ 5. Identity Bonding/ 6. Relatio
942 _cBK
999 _c8127
_d8127