Albrecht Karl, Ron Zemke
Service America ! doing business in the new economy Karl Albrecht , Ron Zemke - U.S.A. - 203 páginas 21cm.
Incluye índice temático
The service imperative -- What we can learn about service from Scandinavia -- The triangle of service -- The customer: King or Pearsant -- Finding the service strategy -- Building the service system -- The service people -- Dull moments and shining moments -- Quality and productivity the measurement and action imperatives -- Profiles in service:where service is an obsessions -- How to teach an elephant to dance -- service tomorrow:What can we expect .
0870946595
calidad en el servicio
658.812 Al341s
Service America ! doing business in the new economy Karl Albrecht , Ron Zemke - U.S.A. - 203 páginas 21cm.
Incluye índice temático
The service imperative -- What we can learn about service from Scandinavia -- The triangle of service -- The customer: King or Pearsant -- Finding the service strategy -- Building the service system -- The service people -- Dull moments and shining moments -- Quality and productivity the measurement and action imperatives -- Profiles in service:where service is an obsessions -- How to teach an elephant to dance -- service tomorrow:What can we expect .
0870946595
calidad en el servicio
658.812 Al341s
PBX: (6) 745 11 01
