Service America ! doing business in the new economy
por Albrecht Karl, Ron Zemke
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Tipo de material: 
LibroEditor: U.S.A. Descripción: 203 páginas 21cm.ISBN: 0870946595.Materia(s): calidad en el servicioDDC classification: 658.812 Al341s
Contenidos:
The service imperative -- What we can learn about service from Scandinavia -- The triangle of service -- The customer: King or Pearsant -- Finding the service strategy -- Building the service system -- The service people -- Dull moments and shining moments -- Quality and productivity the measurement and action imperatives -- Profiles in service:where service is an obsessions -- How to teach an elephant to dance -- service tomorrow:What can we expect .
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EAM | GENERAL | 658.812 Al341s (Navegar estantería) | Ej. 1 | Disponible | |
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EAM | GENERAL | 658.812 Al341s (Navegar estantería) | Ej. 2 | Disponible |
Incluye índice temático
The service imperative -- What we can learn about service from Scandinavia -- The triangle of service -- The customer: King or Pearsant -- Finding the service strategy -- Building the service system -- The service people -- Dull moments and shining moments -- Quality and productivity the measurement and action imperatives -- Profiles in service:where service is an obsessions -- How to teach an elephant to dance -- service tomorrow:What can we expect .
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