Service America ! doing business in the new economy
por Albrecht Karl, Ron Zemke
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Tipo de material: 
LibroEditor: U.S.A. Descripción: 203 páginas 21cm.ISBN: 0870946595.Materia(s): calidad en el servicioDDC classification: 658.812 Al341s
Contenidos:
The service imperative -- What we can learn about service from Scandinavia -- The triangle of service -- The customer: King or Pearsant -- Finding the service strategy -- Building the service system -- The service people -- Dull moments and shining moments -- Quality and productivity the measurement and action imperatives -- Profiles in service:where service is an obsessions -- How to teach an elephant to dance -- service tomorrow:What can we expect .
| Tipo de ítem | Ubicación actual | Colección | Signatura topográfica | Número de copia | Estado | Fecha de vencimiento |
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Libros
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EAM | GENERAL | 658.812 Al341s (Navegar estantería) | Ej. 1 | Disponible | |
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Libros
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EAM | GENERAL | 658.812 Al341s (Navegar estantería) | Ej. 2 | Disponible |
Navegando EAM Estantes , Código de colección: GENERAL Cerrar el navegador de estanterías
| 658.812 A.341 LA REVOLUCION DEL SERVICIO | 658.812 Al341g Gerencia del servicio | 658.812 Al341s Service America ! | 658.812 Al341s Service America ! | 658.812 B.925 SERVICIO A CLIENTES | 658.812 B267 MARKETING DE CLIENTES | 658.812 G.492d T.2 DIRECCION DE SERVICIO: LA OTRA CALIDAD |
Incluye índice temático
The service imperative -- What we can learn about service from Scandinavia -- The triangle of service -- The customer: King or Pearsant -- Finding the service strategy -- Building the service system -- The service people -- Dull moments and shining moments -- Quality and productivity the measurement and action imperatives -- Profiles in service:where service is an obsessions -- How to teach an elephant to dance -- service tomorrow:What can we expect .
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